Refund & Returns Policy

Refund Policy:

1. Refund Eligibility:

• Aus Ban Global Education Pty Ltd understands that circumstances may change, and students may need to alter their plans. Refunds may be considered under the following circumstances:
  • If the student’s visa application is rejected by the authorities.
  • If the educational institution fails to provide the agreed-upon services or if the course is canceled.
  • If the student decides to withdraw from our services before any work has been initiated on their behalf.

Refund Process:

• To request a refund, the student must submit a written request outlining the reasons for the refund and providing any relevant documentation.
• Refund requests will be reviewed by our team, and eligibility will be determined based on the circumstances outlined in our refund policy.
• If the refund request is approved, the refund will be processed within a reasonable timeframe, typically within 30 days of approval.
• Any refunds granted will be subject to a deduction of administrative fees and expenses incurred by Aus Ban Global Education Pty Ltd in providing the services.

Privacy Policy:

1. Information Collection:

• Aus Ban Global Education Pty Ltd collects personal information from students for the purpose of providing educational consultancy services. This information may include but is not limited to, name, contact details, educational background, and visa-related information.

• We collect information directly from students or from third parties with the student’s consent.

2. Use of Information:

• Personal information collected by Aus Ban Global Education Pty Ltd is used solely for the purpose of providing consultancy services, including assisting with visa applications, selecting educational institutions, and offering relevant advice and support.
• We may also use the information to communicate with students regarding updates, changes, or additional services that may be of interest to them.

3. Data Security:

• Aus Ban Global Education Pty Ltd is committed to protecting the security of students’ personal information. We implement appropriate security measures to prevent unauthorized access, disclosure, or alteration of personal data.
• Access to personal information is restricted to authorized personnel who require access to perform their duties.

5. Information Sharing:

• Aus Ban Global Education Pty Ltd does not sell, trade, or rent students’ personal information to third parties. We may share information with educational institutions or government authorities as required for the provision of our services or as mandated by law.

6. Consent:

• By engaging our services, students consent to the collection, use, and disclosure of their personal information as outlined in this privacy policy.
• Students have the right to withdraw their consent or request the deletion of their personal information, subject to legal and contractual obligations.

7. Updates to Privacy Policy:

• Aus Ban Global Education Pty Ltd reserves the right to update or modify this privacy policy as necessary. Any changes will be communicated to students through our website or other appropriate channels.